Effective Date: 10 January 2025

At BuySocialAccounts, we are committed to delivering high-quality services and ensuring customer satisfaction. This Refund and Returns Policy outlines the terms and conditions related to delivery timelines, refill guarantees, and refund processes. By using our services, you agree to the terms detailed below.

1. Delivery Time

The delivery time for our services depends on the type and quantity of the task requested:

  • Standard Delivery: Services are typically delivered within 1–7 days, depending on the complexity and volume of the task.
  • In cases of longer tasks, specific delivery timelines will be communicated at the time of purchase.

2. Refill Guarantee

We offer a refill guarantee to ensure the quality and durability of the services provided.

Duration

  • Refill requests are accepted within 48 hours to 7 days after the service has been delivered.

Conditions for Refill

  • The refill guarantee applies in cases where:
    • There is a measurable drop in the service delivered (e.g., followers, likes, views).
    • The issue is reported within the stated guarantee period.

Exclusions

  • Refill requests will not be honored if the drop occurs due to:
    • Customer misuse or violation of platform policies.
    • Algorithm changes or policy updates by the platform.
    • External factors beyond our control.

3. Refund Policy

Eligibility for Refund

Refunds are only provided under the following circumstances:

  • We fail to deliver the service within the promised delivery timeframe.
  • The refund request is made in accordance with the terms of this policy.

Refund Timeline

  • If a refund is approved, it will be processed within 5–10 business days from the date of approval.
  • Refunds will be issued to the original payment method used during the transaction.

Exclusions

Refunds will not be granted for the following:

  • Change of mind or cancellation after the service has been delivered.
  • Issues arising from customer misuse or external platform policies.

4. Request Process for Refills and Refunds

How to Request a Refill

  1. Contact our support team within the refill guarantee period.
  2. Provide details of your order, including order ID, purchase date, and evidence of the issue (e.g., screenshots).
  3. Our team will review your request and process the refill promptly if eligible.

How to Request a Refund

  1. Submit a refund request via email or phone, including your order ID and a detailed explanation of the issue.
  2. Our team will review your case and respond within 3–5 business days.
  3. If the refund is approved, it will be processed within 5–10 business days.

5. Important Terms and Conditions

  • Delivery Delays: In rare cases, unforeseen circumstances may extend delivery timelines. Customers will be notified promptly if delays occur.
  • Final Decision: All decisions regarding refunds and refills are made at the sole discretion of our management team.
  • Refund Method: Refunds will only be issued to the original payment method used for the purchase.

6. Contact Information

If you have any questions, concerns, or requests regarding this Refund and Returns Policy, please contact us:

We appreciate your understanding and cooperation in adhering to our policies.